Conditional recipients
Sometimes you need different people to receive form submissions based on what the visitor selected. For example, a "Contact Us" form with a "Department" dropdown might route to different email addresses depending on the department chosen.
To set this up:
- Add a Select or Radio field to your form
- In the Conditional Recipients section, add a new entry
- Choose the field name that triggers the condition
- Enter the value that must match
- Add the email address that should receive submissions when the condition is met
Note: Conditional recipients receive submissions in addition to the main email recipients, not instead of them. Everyone in the main recipient list always gets every submission.
Confirmation emails
Set up an automatic reply that goes to whoever submitted the form. Configure this in the Confirmation Email Configuration section.
- Email Field — which form field holds the submitter's email address (must be a Text Input with Field Type set to
email) - Subject Line and Title of Email — appear at the top of the confirmation
- Shared Email Body — text that appears in every confirmation, regardless of what was submitted
- Include Receipt — when enabled, appends a readout of everything the submitter filled out
Conditional email content
Beyond the shared body, you can include text clauses that only appear when a form field has a specific value. This lets you tailor the confirmation to what the submitter actually asked for.
For example, on a "Contact Us" form with a Department dropdown, you could configure:
- Case 1: Include if Department = Sales → "A sales rep will follow up within 24 hours."
- Case 2: Include if Department = Support → "Please also review our FAQ before we reach out."
Whichever case matches the submitter's selection gets added to their confirmation email. Non-matching cases are skipped.
Setting up a case
- In the Confirmation Email Configuration, scroll to Email Body Cases
- Click Add item
- Under Include if [Field] has [Value], pick the form field and the value that triggers this case
- Enter the Text that should appear when the condition matches
- Repeat for as many cases as you need
Tip: Cases don't replace the Shared Email Body — they stack on top of it. Put universal content (greeting, contact info, signature) in the shared body and use cases only for content that varies by submission.
Redirect after submission
By default, visitors see a success message after submitting. You can instead redirect them to a specific page using the Form Submission Redirect URL field. A common pattern is creating a /submitted child page under the form's parent page with a custom thank-you message.